Shipping policy


Shipping Policy



At RAWROKS, every piece is carefully prepared to ensure it arrives safely and in perfect condition. Please review the details below regarding processing times, shipping methods, and delivery expectations.



Processing Time



Orders are typically processed within 2–5 business days after payment is received.


Some RAWROKS pieces are made-to-order or produced in small batches, which may require additional preparation time. If an item requires extended processing, this will be noted on the product page.


Once your order has been processed, you will receive a shipping confirmation email with tracking information.



Shipping Rates & Delivery Times



Delivery times vary depending on the destination and shipping method selected at checkout.


United States


  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days



International Orders


  • Standard International Shipping: 7–21 business days depending on location



Please note that international delivery times may vary due to customs processing.



International Shipping



RAWROKS ships worldwide.


International customers are responsible for any customs duties, import taxes, or local fees that may be required by their country. These charges are determined by the destination country and are not included in our shipping fees.



Tracking Your Order



Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear after shipment.



Lost or Delayed Packages



RAWROKS is not responsible for delays caused by carriers, customs, or unforeseen shipping disruptions. However, if your package appears lost in transit, please contact us and we will do our best to assist you.



Incorrect Shipping Information



Please ensure your shipping address is accurate before placing your order. RAWROKS cannot guarantee replacement or refunds for orders shipped to an incorrect address provided by the customer.

 

Shipping Questions


If you have any questions regarding shipping or your order, please contact us at:

andrea@rawroks.com